Privacy Policy

Fran-Tastic Walks

Last updated: August 2026

Fran-Tastic Walks (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it and your rights in relation to your information.

Fran-Tastic Walks provides dog walking, house visits and dog boarding services.

1. Who We Are

Fran-Tastic Walks

Email: frantasticwalks@gmail.com
Phone: 07711260090

Fran-Tastic Walks is responsible for deciding how and why your personal information is processed.

2. Information We Collect

Depending on the services you use, we may collect some or all of the following information:

Contact and customer information

Your name
Telephone number
Email address
Home or service address
Emergency contact details
Information contained in messages or correspondence between you and Fran-Tastic Walks

Information about your dog

To provide safe and appropriate care, we may collect information such as:

Your dog's name, age and breed/type
Your dog's veterinary details
Medical or health information relevant to their care
Medication requirements
Allergies
Behavioural information
Training and recall information
Feeding and exercise requirements
Information about fears, triggers or other behavioural concerns
Emergency instructions
Your dog's usual vet details

Some information about your dog's care may indirectly relate to you and may therefore constitute personal information.

Payment information

We may keep records of payments, invoices and transactions.

Where payments are made through a third-party payment provider, your payment details may be processed directly by that provider. We do not normally need to see or store your full bank or card details.

3. How We Collect Your Information

We may collect information:

Directly from you when you contact us
When you make an enquiry or booking
Through our website
By email, telephone or messaging services
During consultations or meet-and-greets
When you provide information about your dog
From an emergency contact or other person where this is necessary to provide the agreed service

We aim to collect only information that is reasonably necessary for providing our services and running our business.

4. How We Use Your Information

We may use your information to:

Respond to enquiries
Arrange and manage bookings
Provide dog walking, house visits and boarding services
Contact you about your booking
Contact you in an emergency
Follow your dog's care instructions
Contact your nominated emergency contact where necessary
Contact your dog's vet where necessary and appropriate
Process and keep records of payments
Keep appropriate business and financial records
Deal with complaints or concerns
Maintain records required for insurance purposes
Protect the safety and welfare of dogs, customers and ourselves
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims where necessary

We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy unless we are required or legally permitted to do so.

5. Our Lawful Bases for Using Your Information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract
We may process your information because it is necessary to arrange and provide the services you have requested or to take steps at your request before entering into an agreement.
Legal obligation
We may process information where we are legally required to do so, such as keeping appropriate financial and tax records.
Legitimate interests
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include managing bookings, maintaining business records, dealing with enquiries, preventing misuse of our services and protecting our business.
Consent
Where appropriate, we may ask for your consent before using your information for a particular purpose.
Where we rely on consent, you can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

6. Information About Your Dog's Health

You may provide information about your dog's health, medication or medical needs so that we can provide appropriate care.

We will treat information provided to us responsibly and only use it where reasonably necessary for the purpose for which it was provided, such as caring for your dog or responding to an emergency.

You should only provide information that is relevant to your dog's care and safety.

7. Who We May Share Your Information With

We do not sell or rent your personal information.

We may share relevant information where reasonably necessary with:

Your nominated emergency contact
Your dog's veterinary practice, where necessary for your dog's welfare
Our insurance provider or broker, where necessary
Professional advisers, such as an accountant, where necessary
Payment providers where required to process a payment
Website, email, booking or other technology providers that help us operate our business
Government bodies, regulators, law enforcement or other authorities where we are legally required or permitted to do so

We only aim to share information that is relevant and necessary for the particular purpose.

8. Website and Cookies

Like most websites, our website may use cookies and similar technologies. Some cookies may be necessary for the website to function, while others may be used for analytics or other purposes.

The use of cookies may depend on the settings and services enabled on our website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

9. How We Protect Your Information

We take reasonable steps to protect personal information from being lost, misused, accessed without permission, altered or disclosed improperly.

This may include:

Using password-protected devices and accounts
Keeping devices and software appropriately updated
Limiting access to customer information
Taking care when sharing information by email or messaging
Keeping physical records secure where applicable
Securely disposing of information when it is no longer required

However, no method of storing or transmitting information can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We will only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including fulfilling legal, accounting, insurance and record-keeping requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Ask for certain information to be provided in a portable format
Withdraw consent where we rely on consent to process your information

These rights are not absolute and may be subject to legal exceptions.

If you would like to exercise one of these rights, please contact us using the details below.

12. How to Contact Us About Your Information

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we use your information, please contact:

Fran-Tastic Walks

Email: frantasticwalks@gmail.com
Phone: 07711260090

We will aim to respond to your request within the timeframe required by applicable data protection law.

13. Complaints

We would appreciate the opportunity to deal with any concerns directly, so please contact us first if you have a concern about how we have handled your personal information.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can find information about making a complaint on the ICO's website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we provide, technology we use or applicable data protection requirements.

The latest version will be made available on our website.

Last updated: August 2026